Chery North Lakes is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how Chery North Lakes manages personal information. It is structured as follows:

1. Personal information Chery North Lakes collects
2. Use and disclosure of personal information
3. Automated decision making
4. Cookies
5. Links to other websites
6. Marketing
7. Overseas transfers
8. Access and correction
9. Contacting Chery North Lakes and complaints
10. Changes to Privacy Policy

1. Personal information Chery North Lakes collects

The main types of personal information Chery North Lakes collects and holds are:

• contact and identification information for individuals seeking to buy or sell vehicles with Chery North Lakes such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
• vehicle and servicing details for Chery North Lakes's customers including vehicle registration, vehicle purchase details, service appointment bookings;
• finance details for Chery North Lakes's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
• contact details for individuals working for Chery North Lakes's business partners and suppliers;
• information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
• other information provided by individuals while interacting with Chery North Lakes.

Chery North Lakes collects personal information in the course of running its business in a range of different ways, typically through:

• interactions with individuals (e.g. through any records Chery North Lakes keeps of telephone calls, or emails received, or messages sent to Chery North Lakes or posted on Chery North Lakes's pages on social media);
• Chery North Lakes's website;
• use of social media;
• employment applications;
• third party service providers; and
• provision of customer service and support.

Where practicable, Chery North Lakes collects personal information in connection with running its business directly from the individual concerned. On occasion Chery North Lakes may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

Chery North Lakes stores personal information in electronic and paper form.

Chery North Lakes uses and discloses personal information as follows:

• to source vehicles and sell them to Chery North Lakes's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
• to manage arrangements with Chery North Lakes's customers and prospective customers;
• to obtain products, services or information from Chery North Lakes's suppliers;
• to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information Chery North Lakes knows about them);
• to operate and manage Chery North Lakes's website, social media and other communications and media channels;
• subject to applicable laws, to conduct marketing;
• for processing and assessing employment applications; and
• for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to Chery North Lakes. For example, Chery North Lakes may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organization of events and for the purpose of obtaining advice and managing its affairs. Chery North Lakes also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

Chery North Lakes uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information Chery North Lakes uses in the operation of the computer program is browsing history on Chery North Lakes's websites, name, contact information, and other information you may input into Chery North Lakes's websites. The level of human oversight Chery North Lakes provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by Chery North Lakes's staff.

4. Cookies

Chery North Lakes uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by Chery North Lakes's web server. Chery North Lakes may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on Chery North Lakes's platforms and those social media platforms. Chery North Lakes's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of Chery North Lakes's website.

5. Links to other websites

Chery North Lakes's website may contain links to third party websites. Chery North Lakes does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from Chery North Lakes and do not wish to receive these communications from Chery North Lakes in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to Chery North Lakes.

7. Overseas transfers

Chery North Lakes's website/s are hosted in Australia. On occasion, a third party service provider Chery North Lakes engages or that Chery North Lakes is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information Chery North Lakes holds about them by contacting Chery North Lakes during business hours on (07) 3523 1717 or via the contact page.

Chery North Lakes may require an individual making a request to verify their identity before processing their request.

Chery North Lakes will aim to respond to all requests promptly and within 30 days.

Chery North Lakes may refuse a request where permitted or required by law. Chery North Lakes will comply with any regulatory requirement to give reasons for its decision.

9. Contacting Chery North Lakes and complaints

If you have any queries, concerns or complaints about how Chery North Lakes handles your personal information please contact Chery North Lakes during business hours on (07) 3523 1717 or via the contact page. Chery North Lakes may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that Chery North Lakes can understand the nature of your concern. In most cases, Chery North Lakes will ask that you put your request in writing.

Chery North Lakes takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by Chery North Lakes's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

• Phone: (07) 3523 1717
• Mailing Address: 1 Stapylton St, North Lakes, QLD, 4509

10. Changes to Privacy Policy

Chery North Lakes may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.